Alanodt 5 Privacy Policy – How We Collect, Use and Protect Your Personal Data

1 Who We Are and Who This Policy Covers

This Privacy Policy is issued by Alanodt 5, the operator of the online betting and gaming platform accessible at alanodt5.click. When we say "Alanodt 5", "we", "us" or "our" in this document, we are referring to the operator of this platform.

This policy applies to all personal data collected through your use of the Alanodt 5 website and platform — whether you're browsing as a visitor, completing registration as a new player, or actively using your account to place bets, play games or make transactions. It covers all products offered by Alanodt 5, including cricket betting, esports betting, crash games, slots, poker and any other service on the platform now or in the future.

2 What Personal Data We Collect

Alanodt 5 collects personal data in three main ways: directly from you when you register or interact with the platform; automatically as you use the platform through standard technical mechanisms; and, in some cases, from third-party sources as part of our compliance and verification processes.

3 Why We Collect and Use Your Data

Every piece of personal data Alanodt 5 collects has a specific purpose. We do not collect data speculatively — if we collect it, there is a clear reason for it being necessary. The main purposes for which Alanodt 5 processes personal data are:

• Account creation and management: Your identity and contact data are needed to create your account, verify that you are who you say you are, maintain your account security and communicate with you about your account status.
• Transaction processing: Financial data is needed to process your PKR deposits and withdrawals, apply bonuses to your account balance and maintain accurate transaction records as required by our financial compliance obligations.
• KYC (Know Your Customer) compliance: Alanodt 5 is required by its operating standards to verify the identity of players before processing withdrawals above defined thresholds. This involves collecting and retaining identity documents. This is not optional — it is a mandatory compliance requirement.
• Responsible gaming monitoring: Gaming activity data is used to identify patterns that may indicate problem gambling. Alanodt 5 uses this data to proactively reach out to players whose behaviour may suggest they need support, and to enforce responsible gaming tools that players have set for themselves.
• Anti-fraud and anti-money laundering: Technical data, account data and financial data are used together to detect and prevent fraud, bonus abuse, account duplication and money laundering activity.
• Platform improvement: Aggregated, anonymised technical and usage data helps Alanodt 5 understand how the platform is being used, which products are most popular and where the user experience can be improved. This data cannot be linked back to individual players.
• Marketing communications: Contact data is used to send promotional offers, tournament announcements and platform news — but only to players who have opted in to receive such communications.

4 How We Store and Protect Your Data

Alanodt 5 stores personal data on secure servers with access controls that limit who within the organisation can view identifiable data. Not all staff have access to personal account data — access is granted on a need-to-know basis based on job role. The security measures applied to Alanodt 5's data infrastructure include:

• SSL/TLS encryption on all data transmitted between your device and the Alanodt 5 platform — this includes login, registration, KYC document upload, payment initiation and all other account interactions.
• Encrypted storage for sensitive data including CNIC document images, hashed account passwords and account verification records.
• Role-based access controls that prevent support staff, marketing staff and other non-essential personnel from accessing sensitive identity or financial data unless it is directly required to resolve a specific account query.
• Regular security assessments of the platform infrastructure to identify and address vulnerabilities before they can be exploited.
• Separate data architecture for player funds and personal data — these are stored in separate systems to limit the blast radius of any potential security incident.

No data security system is 100% infallible. Alanodt 5 applies industry-standard protections and monitors for unusual activity continuously, but we cannot guarantee absolute security against all possible threats. What we can guarantee is that if a breach occurs, we will respond promptly, investigate thoroughly and notify affected players and relevant authorities as described in Section 11 of this policy.

5 Who We Share Your Data With

Alanodt 5 shares personal data only in the circumstances listed below. We do not sell personal data, and we do not share it with third parties for their own marketing purposes.

• Payment processors: Transaction data (amounts, account references and payment method identifiers — not your PIN or full card details) is shared with certified payment processors including Easypaisa, JazzCash, NayaPay, SadaPay and IBFT banking partners, solely to process your deposits and withdrawals.
• KYC and identity verification providers: In some cases, Alanodt 5 uses third-party identity verification services to validate CNIC documents. These providers are contractually bound to use your data only for the purpose of verification and to maintain equivalent data security standards.
• Anti-fraud and compliance services: Alanodt 5 uses industry-standard anti-fraud tools. These services may receive technical data (IP addresses, device identifiers, behavioural patterns) to help detect suspicious activity. They do not receive your full identity or financial data.
• Legal and regulatory disclosure: If Alanodt 5 is required by law, court order or regulatory authority to disclose personal data, we will comply. We will attempt to notify you of any such requirement unless we are legally prohibited from doing so.
• Business transfers: In the event that Alanodt 5's business or operations are transferred to a new owner, registered player data would transfer as part of that transaction. In such circumstances, all players would be notified in advance and the new owner would be bound by this Privacy Policy.

6 Cookies and Tracking Technologies

The Alanodt 5 platform uses cookies and similar tracking technologies to operate correctly and to improve your experience. A cookie is a small text file stored on your device by your web browser when you visit the platform. Here is what each category of cookie does:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preferences and enable core features such as the betting slip and game loading. The platform cannot function correctly without these cookies. They cannot be disabled without disabling your access to the platform entirely.
• Performance and analytics cookies: These collect anonymised data about how players use the platform — which pages load slowly, which features are used most, where users navigate from and to. This data is aggregated and is not used to identify individual players. It is used solely to improve the platform.
• Functional cookies: These remember preferences you've set — such as your preferred deposit method — to save you time on future visits. They are optional but enhance convenience.
• Marketing and retargeting cookies: These are only active if you have consented to receive marketing communications. They allow Alanodt 5 to show you relevant promotional content. You can withdraw consent at any time from your browser settings or from your Alanodt 5 account notification preferences.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies, view which cookies are stored and set preferences for future cookie acceptance. Be aware that disabling certain categories of cookie may affect how the Alanodt 5 platform functions for you.

7 Your Data Rights

As an Alanodt 5 player, you have specific rights over your personal data. These rights are genuine and actionable — you can exercise any of them by contacting support at support@alanodt5.click. Alanodt 5 will respond to all valid data rights requests within 30 days.

8 How Long We Keep Your Data

Alanodt 5 does not keep your personal data indefinitely. Data is retained only for as long as it is needed for the purpose for which it was collected, or for as long as we are legally required to hold it. The general retention periods that apply are:

• Active account data (name, contact details, login history): Retained for the duration of your active account and for 5 years after account closure.
• Financial transaction records (deposit and withdrawal history, amounts, dates): Retained for 7 years after the transaction date, in line with standard financial record-keeping requirements.
• KYC verification documents (CNIC copies): Retained for 5 years after account closure or the last transaction associated with the account, whichever is later.
• Gaming activity records (bets, results, session data): Retained for 3 years from the date of the activity, for responsible gaming monitoring purposes and dispute resolution.
• Support communications (live chat transcripts, emails): Retained for 2 years from the date of the last communication in a conversation thread.
• Marketing consent records: Retained for 3 years from the date consent was last confirmed or updated, even if you have subsequently opted out — to demonstrate compliance with marketing regulations.

When the applicable retention period ends, Alanodt 5 will securely delete or anonymise the relevant data. Anonymised data (which cannot be linked back to any individual) may be retained indefinitely for statistical and analytical purposes.

9 Children's Privacy

The Alanodt 5 platform is strictly for players aged 18 and over. Alanodt 5 does not knowingly collect personal data from anyone under the age of 18. If we discover that a registered account belongs to someone under 18, the account will be closed immediately, all data associated with it will be deleted (except where retention is required for legal reasons), and any deposits will be returned to the originating payment method.

If you are a parent or guardian and you believe that someone under your care has registered for an Alanodt 5 account without your knowledge, please contact us immediately at support@alanodt5.click. We will act on valid reports promptly.

10 Marketing Communications

Alanodt 5 sends promotional emails, SMS messages and in-platform notifications to players who have consented to receive them. These communications cover bonus offers, tournament announcements, new game launches, VIP Club updates and other platform news.

You can update your marketing preferences at any time through the notification settings section of your Alanodt 5 account, or by clicking the unsubscribe link present in every marketing email. You can also opt out by contacting support directly.

• Opting out of marketing emails does not affect transactional emails — you will still receive account security alerts, deposit confirmations, withdrawal notifications and other communications that are essential to the operation of your account.
• SMS opt-out is separate from email opt-out. You can manage each channel independently from your notification preferences.
• In-platform notifications (such as bonus availability alerts shown within the platform interface) may continue even after opting out of email and SMS, as these are considered part of the platform's standard functionality rather than unsolicited marketing.

11 Security Breaches and Incident Response

Despite our best security practices, no system is completely immune to incidents. In the event that Alanodt 5 discovers or is made aware of a security breach that has resulted in unauthorised access to personal data of registered players, the following response process will be followed:

• The breach will be contained and investigated as an immediate priority, with access to affected systems restricted while the scope and impact are determined.
• Affected players will be notified by email within 72 hours of the breach being confirmed, where it is technically feasible to do so. The notification will explain what data was involved, what we believe happened and what steps we have taken in response.
• If the breach involves data that could pose a risk to players — such as partial identity information — we will provide specific guidance on protective actions you can take, such as changing your password or monitoring your registered payment accounts.
• Relevant regulatory authorities will be notified in accordance with applicable requirements.

Players can also help protect their own accounts by using a strong, unique password for their Alanodt 5 account, enabling two-factor authentication (available in account security settings) and contacting support immediately if they notice any suspicious activity on their account.

12 Changes to This Privacy Policy

Alanodt 5 reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in applicable law or changes in best practice for data protection. When material changes are made to this policy, we will:

• Update the "Last Updated" date shown at the top of this page and in the page hero section.
• Send an email notification to all registered players at their registered email address, summarising the key changes and linking to the updated policy.
• Display an in-platform banner for a period of no less than 14 days following any material update, so that players who are active on the platform during this period are also informed.

Minor changes — such as clarifications of existing language, corrections of typographical errors or updates to contact details — may be made without advance notice. The current version of this Privacy Policy is always accessible from the footer of every page on the Alanodt 5 platform, along with the version number and date it was last revised.

13 Contact Us About Your Privacy

If you have any questions, concerns or complaints about how Alanodt 5 handles your personal data, or if you wish to exercise any of your data rights as described in Section 7, please contact us using the details below. We take all privacy-related queries seriously and will respond in plain English within the timeframes stated in this policy.

• Email: support@alanodt5.click — use the subject line "Privacy Query" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 from your Alanodt 5 account dashboard. For complex queries involving data access or deletion requests, email is preferred as it creates a more traceable record.
• Response time: Privacy queries will receive an initial acknowledgement within 5 business days. Full responses to data rights requests will be provided within 30 calendar days of receiving a valid, verified request.

If after contacting Alanodt 5 you remain unsatisfied with our handling of your privacy concern, you may escalate the matter through the formal complaints process described in the Terms and Conditions, or seek review through the applicable external regulatory or data protection oversight body for our operating jurisdiction.